Refund Policy
Riza Tech (SMC-PRIVATE) LIMITED
📍 78/2, Lane 17, Muslimabad, Karachi, Pakistan
📞 +92 213 5158575
📧 Syedadeelrazaa@gmail.com
Riza Tech (SMC-PRIVATE) LIMITED provides specialized intermediation and consultancy services. Due to the unique nature of M&A (Mergers and Acquisitions) and advisory work, this policy outlines the conditions for service fee refunds.
Applicability of Refunds
This policy applies primarily to retainer fees, initial consultation charges, and pre-agreed project-based consulting fees paid to Riza Tech, and does not apply to the final price paid for the acquisition of a business.
Non-Refundable Expenses
Any funds utilized by Riza Tech for necessary third-party expenses on the client’s behalf (e.g., external legal reviews, auditing services, specialized market research) are non-refundable.
Retainer Fee Refunds (Exclusivity)
Retainer fees paid for exclusive representation are generally non-refundable as they cover opportunity cost and immediate preparatory work (valuation, market mapping). A partial refund may be considered only if no substantive work has commenced.
Refunds on Failed Transactions (Seller/Buyer)
If a transaction fails to close due to reasons outside the control or negligence of Riza Tech, success fees are naturally cancelled. However, any previously paid deposits or retainers covering initial due diligence are non-refundable to cover incurred costs.
Cancellation of Consulting Services
If a client cancels ongoing consulting or advisory services, a pro-rata refund of the remaining unused service fees may be issued, calculated based on the hours or deliverables completed up to the point of cancellation notice.
Time Limit for Request
All refund requests must be submitted in writing via email to Syedadeelrazaa@gmail.com within 10 business days of the service discontinuation date or the formal termination of the M&A mandate.
Non-Refundable Deliverables
Services culminating in a final, tangible report (e.g., a completed business valuation report, a formal due diligence findings document) are not eligible for a refund once delivered to the client.
Payment Method for Refund
Approved refunds will be processed back to the original source of payment (bank transfer, etc.) within 30 business days of the approval date.
Dispute Resolution
In case of a dispute over a refund amount, the parties agree to first enter into good faith negotiations. If necessary, the matter shall be resolved through arbitration under the governing law of Pakistan.
Full Transaction Completion
Once the sale of an IT business is legally concluded, documented, and the funds have been successfully transferred and disbursed, all transaction-related fees paid to Riza Tech become non-refundable.
Policy Review
Riza Tech reserves the right to review and amend this policy without prior notice. The version in effect at the time of service agreement shall govern the refund terms for that specific engagement.
Contact information
📍 78/2, Lane 17, Muslimabad, Karachi, Pakistan
📞 +92 213 5158575
📧 Syedadeelrazaa@gmail.com